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  1. Jilly Box
  2. My Account
  3. Account Help

Account Help

  • What is your refund policy?
  • How do I select/change/add my size?
  • How do I login to my account?
  • If I’m selected as a lottery winner does this mean my size is secured?
  • I was in the queue on launch day, does this mean I still have the same spot?
  • If I get selected as a lottery winner, does this mean I now have a Jilly Box subscription?
  • What exactly does the lottery system mean?
  • What happens if I decide to cancel my subscription?
  • How do I reset my password?
  • What is your cancellation policy?
  • Can I change my size?
  • Can I change my shipping address?
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